Our commitment
iTrip respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”). For information submitted through this website, iTrip is the responsible party: we decide why and how that information is used.
We process only information reasonably needed to respond to enquiries, prepare quotations, arrange passenger transport, administer bookings and meet our legal and operational responsibilities.
Information we collect
Depending on your enquiry or booking, we may collect your name, contact details, company or organisation, pickup and destination information, travel dates and times, passenger numbers, luggage details, itinerary, accessibility or child-seat requirements, and other information you choose to provide.
Our hosting and security providers may also process limited technical information such as an IP address, browser information, request time and security logs when you use the website.
Please avoid submitting identity numbers, passport details, payment-card information, medical records or other sensitive information through a general enquiry form. If such information is genuinely required for a service, our team will explain the appropriate secure process.
Why we use your information
We use personal information to respond to you; assess routes, vehicles and availability; prepare quotations; coordinate and deliver transport; communicate changes; maintain booking and business records; prevent misuse; and comply with applicable legal obligations.
We do not use enquiry details for unrelated direct marketing unless you have separately agreed to receive it. You may withdraw marketing consent at any time.
Retention and security
We retain information only for as long as reasonably needed for the enquiry, transport service, customer relationship, dispute resolution and applicable legal or accounting requirements. When information is no longer required, we securely delete, destroy or de-identify it where reasonably practicable.
We use reasonable organisational and technical safeguards designed to prevent loss, unauthorised access, disclosure, alteration or destruction. No internet-based system can guarantee absolute security, so please contact us promptly if you believe your information may have been compromised.
Your POPIA rights
Subject to POPIA and other applicable law, you may ask whether we hold personal information about you; request access to it; ask us to correct, update or delete inaccurate or unlawfully held information; object to certain processing; request restriction where appropriate; or withdraw consent where consent is the basis for processing.
We may need to verify your identity before acting on a request. Some information may need to be retained where the law permits or requires it.
Contact and complaints
For a privacy request or question, email bookings@i-trip.co.za or call 010 020 0777. Please use “Privacy request” in the email subject so it can be directed appropriately.
If you remain dissatisfied after contacting us, you may lodge a complaint with the Information Regulator (South Africa) through its official complaints process at inforegulator.org.za.
Changes to this notice
We may update this notice when our services, suppliers or legal obligations change. The current version and effective date will always appear on this page.